Annual Review

2018

Because
of you...

RMHC Toronto kept 4,735 families of seriously ill children together last year.
RMHC® Toronto kept
4,735 families
of seriously ill
children together
last year.
About every
100 minutes,
a new family in
need of support
arrived on one of
our doorsteps.

Sophia's Story

Pre-adolescence is a tough time to feel different, and it’s something Sophia, 11, had to confront last year after coming to Toronto for cancer treatment. Being sick separated her from her friends, and her hair loss made her self-conscious. Sophia didn’t feel different at Ronald McDonald House Charities (RMHC) Toronto though. Here, she regained her confidence and felt like one of the gang. Her parents embraced the support, services and warmth at RMHC Toronto too. “We had what we needed and we felt at home. We are so grateful.”

The Terry Family | Timmins, Ont. | 159 days at RMHC Toronto

Executive
Message

The achievements presented in this Annual Review are possible because of you and your generous support, which enables us to keep families together when they need each other the most.

Your support makes it possible for families to face the unexpected with greater confidence. And as you will hear and read here, they could not be more grateful.

When families first arrive at RMHC Toronto, they often feel scared and exhausted as they confront the challenge of their child’s life-threatening illness. Because of you, they find a place like home where they can be together. Families regain a sense of normalcy and find moments of relief and even a bit of laughter at a time when their life has been turned upside down.

We wrapped our arms around 4,735 families at our House and seven Family Rooms last year. A new family with a seriously ill child arrived on one of our doorsteps about every 100 minutes.

Because of you, we found new and better ways to support these families who look to us for help.

In 2018, we launched a mobile app to supplement the face-to-face support and information families receive at the Front Desk of our House. Our Virtual Front Desk app won the top international award for innovation and impact on families from Ronald McDonald House Charities Global.

We also increased front-line staffing, expanded programming, upgraded our IT systems and infrastructure and streamlined processes to ensure we operate as effectively and efficiently as possible. It’s important we give families our best and that we do so in a responsible manner as we optimize every dollar spent.

Most importantly, we continue to be a source of comfort and stability to our RMHC Toronto families... and all of this is because of you.

With sincere gratitude,

Jayson Horner
Chair of the Board

Sally Ginter 
Chief Executive Officer

About Us

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. We are an independent charity, governed by a volunteer Board of Directors and operated by staff and volunteers. The first and largest Chapter in Canada, we are part of a network of more than 275 licensed Ronald McDonald House Charities Chapters around the world. At RMHC Toronto, we wrap our arms around:

  • A House for 81 families in downtown Toronto

  • Seven Family Rooms in five hospitals:

  • Credit Valley Hospital

  • Health Sciences North

  • Markham Stouffville Hospital

  • Scarborough Health Network, Centenary Hospital

  • The Hospital for Sick Children

Keeping families
close. TM
Our vision:
To be a leader in
providing a
family-focused
environment and
innovative support service
to seriously ill children and
their families.
The Anderson family | Peterborough, Ont. | 88 days at RMHC Toronto

Our House

Ronald McDonald House provides compassionate hospitality and accommodation for families from across Canada and around the world seeking life-saving medical treatment for their children in Toronto.

At Ronald McDonald House, families find a welcoming place to call home. Our House accommodates 81 families and provides first-class facilities thoughtfully designed to meet their needs. We are here for families 24 hours a day, 365 days a year. We never close.

719

families
supported

96%

highest occupancy rate ever

30

highest-ever average number of days each family stayed

1 in 5

families who had to wait for a room

2

average number of nights families had to wait before a room became available

Because of you...

"We felt
safe and rested."
"We didn't feel
so alone."
"We had calm
in our chaos."
The Smith family | Turks and Caicos | 345 days at RMHC Toronto
"We felt
safe and rested."
"We didn't feel
so alone."
"We had calm
in our chaos."

Our Family Rooms

Our seven in-hospital RMHC Toronto Family Room® programs provide family members with a place to rest and recharge just steps away from where their sick child is being treated. Research shows this promotes their overall well-being, helping them cope better with the stress of their child’s illness.

Each of our Family Rooms includes a TV lounge area, a kitchenette stocked with snacks and beverages and spaces for napping and sleeping.

7

family
rooms

5

partner
hospitals

4,016

families
supported

277

family room
volunteers

Because of you...

"We could grab a
few hours of sleep
and get some
laundry done."
"We had an
amazing place
to relax without
having to leave our
son in the hospital."
"We had peace of mind while we
waited for our child's heart transplant."
The Suh family | Etobicoke, Ont. | 7 months and counting using the RMHC Toronto Family Room at SickKids
"We had an
amazing place
to relax without
having to leave our
son in the hospital."
"We could grab a
few hours of sleep
and get some
laundry done."
"We had calm
in our chaos."

Family Programs

RMHC Toronto offers more than 20 innovative programs in our House and Family Rooms to support the practical, emotional and learning needs of families. These programs provide a sense of normalcy during chaotic times.

Program highlights include our onsite, private school, our extensive food programs, year-round camping sessions, a Child Life program, special teen nights, self-care sessions for parents and a music program in one of our Family Rooms.

24,370

Home for Dinner
meals served

74

students attended the
RMHC Toronto school

110

patients and siblings
enrolled in our
accredited camp

365

days and evenings
of smiles
and laughter

Because of you...

"My son became
more social and
made friends."
"My daughter had
something to look
forward to."
"I could finish Grade 12, even
though I was going through
cancer treatment."
Skyla and Blake | Shannonville, Ont.
"I could finish Grade 12, even though I was going through cancer treatment."
My daughter had
something to look
forward to."
"My son became
more social and
made friends."

Our Volunteers

Our more than 500 active volunteers provide a strong foundation for our organization. Their invaluable commitment of time and talent makes it possible for us to provide high-quality services and reduce our operating costs.

The volunteers smooth out some of the bumps in the difficult journeys our families are facing. They bring smiles in our House, Family Rooms, through our programs and at special events.

8

volunteers for
every staff member

3

minimum hours
each volunteer
works each week

88%

volunteers who have
been with us
more than half a year

99%

volunteers who
would recommend us
to other volunteers

Because of you...

"I can help families
relax and look
forward instead of
looking down."
"I can be there for families
who need a listening ear."
Cassandra and Bharati | Front Desk volunteers
"I can help families relax and look forward instead of looking down."
"I can be there for families who need a listening ear."
"I can see the joy on people's faces when they eat a healthy meal."

Our Board of Directors

Jayson Horner, Chair
Joseph Cooper, Past Chair
Dr. Yaron Avitzur
Geoff Behm
Antoinette Benoit
Aric Bhargava
Teri E. Brown
Kristy Carscallen
Michelle Chaisson
Brent Currie
Sally Ginter, CEO (ex-officio)
Andre Hu-A-Kam
Vito Maida
Rocky Malfara
David Ogilvie
Victor Rocca
Rekha Sampath
Brent Simmons
Judy Van Clieaf
Anatol von Hahn

Thank you to our Founding and Forever Partner

We are sincerely grateful for the ongoing support of the McDonald’s Family, our founding and forever partner. We would like to recognize McDonald’s Restaurants of Canada Limited and its founder, George Cohon, Ronald McDonald House Charities Canada, McDonald’s Owner/Operators and their supplier network, as well as every crew person, manager, franchisee and corporate employee. Collectively, they raised $2,180,580 to support families of seriously ill children.

$250,00+

McDonald’s Restaurants of Canada Limited

Ronald McDonald House Charities Canada

Thank you to our Owner/Operators

$100,000 - $249,999

Marcia and Todd Finlayson, Markham & Stouffville

$50,000 - $99,999

Andre & Reg Hu-A-Kam: Scarborough & Toronto

Peter Miller: Aurora, Newmarket, Richmond Hill, Thornhill & Willowdale

Jason & Jennifer O’Neill: Barrie and Bradford

Brad & Joanne Haines: Chelmsford, Elliot Lake, Espanola, North Bay, Sturgeon Falls, Sudbury & Val Caron

$25,000 - $49,999

Dale & Sandy Bartlett: Markham & Scarborough

Cam Binnie: Mississauga

Kynan Bridge: Toronto

Alan & Lisa Cumber: Bracebridge, Gravenhurst, Huntsville & Parry Sound

Rory & Marlene MacKinnon: Alliston, Angus, Orangeville & Schomberg

Larry & Heather McCormick: Clarkson, Etobicoke & Mississauga

Robert Nadeau: Mississauga

John & Catalina Pang: Agincourt, Markham, North York & Scarborough

$10,000 - $24,999

Michael & Bonnie Butler: Sault Ste. Marie

Jamie Campbell & Terri Van Zant: Bancroft, Beaverton, Lakefield, Lindsay & Peterborough

Tony Colonna: Toronto

Albert Crimi: Etobicoke & Toronto

Carol & Mark Cruden: Elmvale & Midland

Kathy & Andrew Damrell: Brampton

Sarah Douglas: Downsview & Toronto

Dan Doyle: Napanee & Picton

Deborah Feaver: Scarborough

Mike & Stacey Forman: Whitby

Larry & Jackie Garber: Concord, Vaughan & Woodbridge

Peter & Sharron Graydon: Kirkland Lake & New Liskeard

Frank & Patricia Magno: Brampton & Mississauga

Glenn & Sally McKee: Barrie

Tim & Casey O’Connor: Acton, Brampton & Georgetown

Rob Prober: Thunder Bay

Ferdinand & Ann Schroeder: North York & Toronto

Todd Shea: Gananoque & Kingston

Terri Toms: Scarborough

Lisa Wilson: Cobourg, Oshawa & Port Hope

Steve Wilson: Bowmanville, Newcastle & Oshawa

$5,000 - $9,999

Catherine Courchesne: Hearst & Kapuskasing

Mark Cwierdzinski: Timmins

Bob Doyle: Belleville

Steve & Diane Ford: Dryden, Fort Frances & Kenora

Gary & Susan Garber: Concord, Thornhill & Vaughan

Al & Janice Giles: Etobicoke & Mississauga

Bradley Jacobson: Ajax

Brent Kelly: Collingwood & Wasaga Beach

Jon & Anne MacDonald: Rexdale & Toronto

Eric McCormick: Mississauga

Tomer Nets: Toronto

Ronald Reaves: Etobicoke & Mississauga

Gerard Savard & Angus Liang: North York & Toronto

Ken Schmidt: Trenton

Todd Telford: Keswick

$2,500 - $4,999

Terrence & Janet Brazill: Scarborough

Sandy & Ginger Jackson: Port Perry & Uxbridge

$1,000 - $2,499

Darrell Doucet: Kirkland Lake & New Liskeard

Brian & Leigh Gainer: Chelmsford, Elliot Lake, Espanola, Sudbury & Val Caron

Colin McLean: Belleville

Ron Sutherland: Gananoque & Kingston

The Salazar family | Guatemala | 116 days at RMHC Toronto

Thank you to our RMHC Toronto Donors

We would like to recognize the following individuals, corporations, events, foundations and associations whose contributions in 2018 helped us, collectively, raise a total of $5,774,671 to support RMHC Toronto.

$100,000 - $249,999

Estate of Marion Geraldine Bassett

CCL Industries Inc.

CIBC

The Fabulous 15 Committee

The Kavelman Fonn Foundation

McCain Foods Limited

The Newlands Family Foundation

Scotiabank

TD Bank Group & TD Charity Classic  

$50,000 - $99,999

The Arrell Family Foundation

Estate of Robina Darling Butler

Michael Higgins

Ronald McDonald House Charities Inc.

Subaru Canada, Inc. & Ontario Dealers Golf Tournament

Mars Wrigley Confectionery

$25,000 - $49,999

The Committee, Keeping Family Close Event

Di Marco Family Foundation

Goldcorp Canada Ltd.

LivingStrongMD

Moneris Solutions Corporation

RBC

20th Annual RMH Charity Golf Tournament Thunder Bay

Saputo Inc.

Sofina Foundation

Toyota on the Park

The Croft family | Oshawa, Ont. | 40 days at RMHC Toronto

Tribute Giving

Thank you to the donors who paid tribute to a friend or family member with a donation. Gifts totaling more than $1,000 were received as tributes to the following people.

In Honour

Braelyn & Jerzee Blackbird

Olivia DeVellis

Harper, Charlotte & Elle Friel

ICLS’ Dr. Sapra & Dr. Khanna

Marie Kaldchibachi

Adysen Mitchell

James Pauze

John Pfaff

Chloe Poirier

Alessia Pressacco

Hannah G. Sloan

Lucas Tanswell

Matthew Tripodi

In Memory

Dascia DeCoste

Jordan Laundry

Andrew Machell

Trinity R. MacMullen

Garry Mallette

Silvana Mateas

Lily Parisien

Gino Pirruccio

Marlow Ploughman

Thomas Sargent

Parker Suchoplas

Gifts in Kind

Thank you to the following donors who provided more than $5,000 in products and/or services to support our families and enable us to deliver on our mission.

Charity Golf Classic

The 16th Annual RMHC Toronto Charity Golf Classic brought together more than 200 golfers at King Valley Golf Club on July 23, 2018. Our sincere thanks to our sponsors, suppliers, friends and committee members for continuing to make this event a success.

$230,000

netted in 2018

$3.5 million

netted since 2003

Presenting Sponsor

Scotiabank

$10,000+

Coca-Cola

Deloitte

Dynamic Funds

Mastercard

Scotiabank

$5,000 - $9,999

Bain & Company

Borden Ladner Gervais LLP

CGI

Cisco

Danone

Financial.com

Finastra

Franklin Templeton Investments

Giesecke & Devrient

Home Trust Company

Maple Leaf Sports & Entertainment

Medallia

Points Inc.

RBC Insurance

RG Henderson Welbilt Garland Canada

Russell Investments

Sun Life Financial

TD Wealth Management

$1,000 - $4,999

Bensimon Byrne

Broadridge Financial Solutions Inc.

Charlton Insights

CI Investments

EY

Facebook

Google

H&K Canada

HighVail Systems Inc.

IBM Canada

Ipsos Canada

Kruger Products

MKTG

Oak Incentives Group

Optimus | SBR

Parkview BMW

PHD Canada

POI Business Interiors / Steelcase

Refinitiv

Sanofi Genzyme

Saputo

SAS

Sportsnet

Strategic Insights

Transcontinental PLM

Visa Canada

In-Kind Partners

Bond Brand Loyalty

C17 Media

ClubLink

Danone

McDonald’s McCafé

Committee

Brent Currie, Chair

Carolyn Saunders, Vice Chair

Jim Sproul, Vice Chair

Katya Castaneda

Tanya Linse

Jordon Newlands

Young Professionals Committee

Thank you to the RMHC Toronto Young Professionals Committee for netting over $250,000 for RMHC Toronto since 2013, including $50,000 raised in 2018. Congratulations on a successful 5th Annual House Party held at The Great Hall in November 2018.

RECESS: A playful break for families

RMHC Toronto hosted its second RECESS event at Ryerson’s Mattamy Athletic Centre on March 25, 2018. The 1,700 kids of all ages enjoyed delicious food and plenty of fun at the more than 20 activations. We are so grateful to the sponsors who helped us support more families through this unique event.

The Galt family | Orangeville, Ont. | 76 days at RMHC Toronto

Financial Report

Condensed Statement of
Operations and Changes in Net Assets
Year ended
Dec. 31, 2018
Dec. 31, 2017*
Revenue
Donations and fundraising
$5,774,671
$4,821,817
Room donations
395,860
376,303
Net investment income
366,814
1,014,979
Total Revenue
$6,537,345
$6,213,100
Expenses
Programs
$4,409,937
$4,131,588
Administration
571,995
594,913
Fundraising
1,351,081
1,267,742
Total Expenses
$6,333,013
$5,994,243
Excess of operating
revenues over expenses
$204,332
$218,857
Unrealized gains/losses
-1,260,567
599,279
Fund balances beginning of year
48,133,474
47,355,338
Fund balances end of year
$47,077,239
$48,133,474
Condensed Statement of
Financial Position
As at
Dec. 31, 2018
Dec. 31, 2017*
Cash and cash equivalents
$1,656,012
$1,046,903
Accounts receivable, prepaid expenses and other
270,803
237,684
Investments
18,439,565
19,797,465
20,366,380
21,082,052
Capital assets (net)
27,528,752
27,907,564
$47,895,132
$48,989,616
Liabilities
Accounts payable, accrued liabilities & deferred revenue
$498,003
$468,041
Loans payable, current
81,210
81,210
Loans payable, long term
236,680
306,891
$817,893
$856,142
Fund Balances
Unrestricted fund
$589,443
$373,113
Internally restricted fund
18,959,044
19,852.797
Invested in capital assets
27,528,752
27,907,564
47,077,239
48,133,474
$47,895,132
$48,989,616

*The Dec. 31, 2017 financial statements are unaudited. To align globally with all other RMHC Chapters, the 2017 year-end was changed from Oct. 31 to Dec. 31, 2017. We invite you to view our full audited financial statements. RMHC Toronto operates under the legal name – Toronto Children’s Care Inc.

Where donations
came from...

Where
donations went...

Because of you...

We delivered compassionate hospitality 24 hours a day, 365 days a year.
We wrapped our arms around 4,735 families
of seriously ill children – a new family every 100 minutes.
The Chaudhry family | Brossard, Quebec | 50 days at RMHC Toronto
We delivered compassionate hospitality 24 hours a day, 365 days a year.
We wrapped our arms around 4,735 families
of seriously ill children – a new family every 100 minutes.
Efficiency:
We benefitted from the support of 8 active volunteers for every staff member – helping us be effective stewards of your donor dollars.
Leadership:
We are paving the way for future growth.
"What you do for us is beyond words."