Pre-adolescence is a tough time to feel different, and it’s something Sophia, 11, had to confront last year after coming to Toronto for cancer treatment. Being sick separated her from her friends, and her hair loss made her self-conscious. Sophia didn’t feel different at Ronald McDonald House Charities (RMHC) Toronto though. Here, she regained her confidence and felt like one of the gang. Her parents embraced the support, services and warmth at RMHC Toronto too. “We had what we needed and we felt at home. We are so grateful.”
The Terry Family | Timmins, Ont. | 159 days at RMHC Toronto
The achievements presented in this Annual Review are possible because of you and your generous support, which enables us to keep families together when they need each other the most.
Your support makes it possible for families to face the unexpected with greater confidence. And as you will hear and read here, they could not be more grateful.
When families first arrive at RMHC Toronto, they often feel scared and exhausted as they confront the challenge of their child’s life-threatening illness. Because of you, they find a place like home where they can be together. Families regain a sense of normalcy and find moments of relief and even a bit of laughter at a time when their life has been turned upside down.
We wrapped our arms around 4,735 families at our House and seven Family Rooms last year. A new family with a seriously ill child arrived on one of our doorsteps about every 100 minutes.
Because of you, we found new and better ways to support these families who look to us for help.
In 2018, we launched a mobile app to supplement the face-to-face support and information families receive at the Front Desk of our House. Our Virtual Front Desk app won the top international award for innovation and impact on families from Ronald McDonald House Charities Global.
We also increased front-line staffing, expanded programming, upgraded our IT systems and infrastructure and streamlined processes to ensure we operate as effectively and efficiently as possible. It’s important we give families our best and that we do so in a responsible manner as we optimize every dollar spent.
Most importantly, we continue to be a source of comfort and stability to our RMHC Toronto families... and all of this is because of you.
With sincere gratitude,
Chair of the Board
Chief Executive Officer
Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. We are an independent charity, governed by a volunteer Board of Directors and operated by staff and volunteers. The first and largest Chapter in Canada, we are part of a network of more than 275 licensed Ronald McDonald House Charities Chapters around the world. At RMHC Toronto, we wrap our arms around:
A House for 81 families in downtown Toronto
Seven Family Rooms in five hospitals:
Credit Valley Hospital
Health Sciences North
Markham Stouffville Hospital
Scarborough Health Network, Centenary Hospital
The Hospital for Sick Children
Ronald McDonald House provides compassionate hospitality and accommodation for families from across Canada and around the world seeking life-saving medical treatment for their children in Toronto.
At Ronald McDonald House, families find a welcoming place to call home. Our House accommodates 81 families and provides first-class facilities thoughtfully designed to meet their needs. We are here for families 24 hours a day, 365 days a year. We never close.
highest occupancy rate ever
highest-ever average number of days each family stayed
families who had to wait for a room
average number of nights families had to wait before a room became available
Our seven in-hospital RMHC Toronto Family Room® programs provide family members with a place to rest and recharge just steps away from where their sick child is being treated. Research shows this promotes their overall well-being, helping them cope better with the stress of their child’s illness.
Each of our Family Rooms includes a TV lounge area, a kitchenette stocked with snacks and beverages and spaces for napping and sleeping.
RMHC Toronto offers more than 20 innovative programs in our House and Family Rooms to support the practical, emotional and learning needs of families. These programs provide a sense of normalcy during chaotic times.
Program highlights include our onsite, private school, our extensive food programs, year-round camping sessions, a Child Life program, special teen nights, self-care sessions for parents and a music program in one of our Family Rooms.
Home for Dinner
students attended the
RMHC Toronto school
patients and siblings
enrolled in our
days and evenings
Our more than 500 active volunteers provide a strong foundation for our organization. Their invaluable commitment of time and talent makes it possible for us to provide high-quality services and reduce our operating costs.
The volunteers smooth out some of the bumps in the difficult journeys our families are facing. They bring smiles in our House, Family Rooms, through our programs and at special events.
every staff member
works each week
volunteers who have
been with us
more than half a year
would recommend us
to other volunteers
Jayson Horner, Chair
Joseph Cooper, Past Chair
Dr. Yaron Avitzur
Teri E. Brown
Sally Ginter, CEO (ex-officio)
Judy Van Clieaf
Anatol von Hahn
We are sincerely grateful for the ongoing support of the McDonald’s Family, our founding and forever partner. We would like to recognize McDonald’s Restaurants of Canada Limited and its founder, George Cohon, Ronald McDonald House Charities Canada, McDonald’s Owner/Operators and their supplier network, as well as every crew person, manager, franchisee and corporate employee. Collectively, they raised $2,180,580 to support families of seriously ill children.
McDonald’s Restaurants of Canada Limited
Ronald McDonald House Charities Canada
Marcia and Todd Finlayson, Markham & Stouffville
Andre & Reg Hu-A-Kam: Scarborough & Toronto
Peter Miller: Aurora, Newmarket, Richmond Hill, Thornhill & Willowdale
Jason & Jennifer O’Neill: Barrie and Bradford
Brad & Joanne Haines: Chelmsford, Elliot Lake, Espanola, North Bay, Sturgeon Falls, Sudbury & Val Caron
Dale & Sandy Bartlett: Markham & Scarborough
Cam Binnie: Mississauga
Kynan Bridge: Toronto
Alan & Lisa Cumber: Bracebridge, Gravenhurst, Huntsville & Parry Sound
Rory & Marlene MacKinnon: Alliston, Angus, Orangeville & Schomberg
Larry & Heather McCormick: Clarkson, Etobicoke & Mississauga
Robert Nadeau: Mississauga
John & Catalina Pang: Agincourt, Markham, North York & Scarborough
Michael & Bonnie Butler: Sault Ste. Marie
Jamie Campbell & Terri Van Zant: Bancroft, Beaverton, Lakefield, Lindsay & Peterborough
Tony Colonna: Toronto
Albert Crimi: Etobicoke & Toronto
Carol & Mark Cruden: Elmvale & Midland
Kathy & Andrew Damrell: Brampton
Sarah Douglas: Downsview & Toronto
Dan Doyle: Napanee & Picton
Deborah Feaver: Scarborough
Mike & Stacey Forman: Whitby
Larry & Jackie Garber: Concord, Vaughan & Woodbridge
Peter & Sharron Graydon: Kirkland Lake & New Liskeard
Frank & Patricia Magno: Brampton & Mississauga
Glenn & Sally McKee: Barrie
Tim & Casey O’Connor: Acton, Brampton & Georgetown
Rob Prober: Thunder Bay
Ferdinand & Ann Schroeder: North York & Toronto
Todd Shea: Gananoque & Kingston
Terri Toms: Scarborough
Lisa Wilson: Cobourg, Oshawa & Port Hope
Steve Wilson: Bowmanville, Newcastle & Oshawa
Catherine Courchesne: Hearst & Kapuskasing
Mark Cwierdzinski: Timmins
Bob Doyle: Belleville
Steve & Diane Ford: Dryden, Fort Frances & Kenora
Gary & Susan Garber: Concord, Thornhill & Vaughan
Al & Janice Giles: Etobicoke & Mississauga
Bradley Jacobson: Ajax
Brent Kelly: Collingwood & Wasaga Beach
Jon & Anne MacDonald: Rexdale & Toronto
Eric McCormick: Mississauga
Tomer Nets: Toronto
Ronald Reaves: Etobicoke & Mississauga
Gerard Savard & Angus Liang: North York & Toronto
Ken Schmidt: Trenton
Todd Telford: Keswick
Terrence & Janet Brazill: Scarborough
Sandy & Ginger Jackson: Port Perry & Uxbridge
Darrell Doucet: Kirkland Lake & New Liskeard
Brian & Leigh Gainer: Chelmsford, Elliot Lake, Espanola, Sudbury & Val Caron
Colin McLean: Belleville
Ron Sutherland: Gananoque & Kingston
We would like to recognize the following individuals, corporations, events, foundations and associations whose contributions in 2018 helped us, collectively, raise a total of $5,774,671 to support RMHC Toronto.
Estate of Marion Geraldine Bassett
CCL Industries Inc.
The Fabulous 15 Committee
The Kavelman Fonn Foundation
McCain Foods Limited
The Newlands Family Foundation
TD Bank Group & TD Charity Classic
The Arrell Family Foundation
Estate of Robina Darling Butler
Ronald McDonald House Charities Inc.
Subaru Canada, Inc. & Ontario Dealers Golf Tournament
Mars Wrigley Confectionery
The Committee, Keeping Family Close Event
Di Marco Family Foundation
Goldcorp Canada Ltd.
Moneris Solutions Corporation
20th Annual RMH Charity Golf Tournament Thunder Bay
Toyota on the Park
Thank you to the donors who paid tribute to a friend or family member with a donation. Gifts totaling more than $1,000 were received as tributes to the following people.
Braelyn & Jerzee Blackbird
Harper, Charlotte & Elle Friel
ICLS’ Dr. Sapra & Dr. Khanna
Hannah G. Sloan
Trinity R. MacMullen
Thank you to the following donors who provided more than $5,000 in products and/or services to support our families and enable us to deliver on our mission.
The 16th Annual RMHC Toronto Charity Golf Classic brought together more than 200 golfers at King Valley Golf Club on July 23, 2018. Our sincere thanks to our sponsors, suppliers, friends and committee members for continuing to make this event a success.
netted in 2018
netted since 2003
Bain & Company
Borden Ladner Gervais LLP
Franklin Templeton Investments
Giesecke & Devrient
Home Trust Company
Maple Leaf Sports & Entertainment
RG Henderson Welbilt Garland Canada
Sun Life Financial
TD Wealth Management
Broadridge Financial Solutions Inc.
HighVail Systems Inc.
Oak Incentives Group
Optimus | SBR
POI Business Interiors / Steelcase
Bond Brand Loyalty
Brent Currie, Chair
Carolyn Saunders, Vice Chair
Jim Sproul, Vice Chair
Thank you to the RMHC Toronto Young Professionals Committee for netting over $250,000 for RMHC Toronto since 2013, including $50,000 raised in 2018. Congratulations on a successful 5th Annual House Party held at The Great Hall in November 2018.
RMHC Toronto hosted its second RECESS event at Ryerson’s Mattamy Athletic Centre on March 25, 2018. The 1,700 kids of all ages enjoyed delicious food and plenty of fun at the more than 20 activations. We are so grateful to the sponsors who helped us support more families through this unique event.
*The Dec. 31, 2017 financial statements are unaudited. To align globally with all other RMHC Chapters, the 2017 year-end was changed from Oct. 31 to Dec. 31, 2017. We invite you to view our full audited financial statements. RMHC Toronto operates under the legal name – Toronto Children’s Care Inc.